Your travel questions

We've got the answers to some of your questions.

I've got a disability - can I get free travel?

You might be able to get free bus travel with a Gold Card.

Can I get a free school bus when I live more than three miles away from my school?

If you go to your nearest appropriate school you may be able to get free home to school travel.

To find out more speak to your area education office. Call 08 456 058 058 to find the number of your local office.

Help I've lost my card

If you damage or lose your card there's a £5 charge every time you need to replace it. If you stay in full-time education and need a new card around your 17th birthday because it's expired, that's free.

My card's snapped!

Again, you'll have to get a new one and it'll cost £5.

The bus driver took my card off me - is this allowed?

Yes, drivers can take cards that are out of date or are badly damaged.

I live in Derbyshire but don't go to school there. Can I still get a card?

Yes you can.

I go to school in Derbyshire but don't live there. Can I get a card?

Sorry, no. You have to live in Derbyshire to get one.

Useful numbers:

Call Derbyshire on 08 456 058 058 (local rate call, 8am to 8pm weekdays) to ask about new cards and info about bus and rail services which accept your b_line2 card.
Call traveline on 0871 200 22 33 for local bus and rail information.
For national rail travel call National Rail Enquiries on 08457 48 49 50.
The Rural Transport Helpline: for Derbyshire Dales and High Peak villages: 01538 372979 (9.30am to 1.30pm, Monday, Wednesday, Friday)
National Express Coaches - 08705 80 80 80 (8am to 10pm daily)

Also on our website

Need a card?

Your travel questions

Also on our website

SEARCH FOR DISCOUNTS